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Easter: A Perfect Time to Check In on Vulnerable Loved Ones

Thu, 26 Mar 2026 12:42:39 GMT

As Easter approaches, many of us are looking forward to brighter days and family time. It’s also a wonderful opportunity to check in on vulnerable relatives, neighbours, and friends who may need a little extra support.

While everyday life can get busy, seasonal moments like Easter naturally bring people together—and they offer the perfect reminder to look out for those who may be feeling isolated or finding daily tasks increasingly challenging.

A small visit can make a big difference

Simply popping in for a cup of tea or a friendly chat can lift someone’s spirits more than you might realise. Social connection plays a huge part in wellbeing, especially for those living alone or managing health conditions. Easter gives us the chance to reconnect, reflect, and make sure the people we care about are coping well at home.

Take them out to enjoy something local

If possible, consider taking your loved one out for a short local trip. It doesn’t need to be anything grand—sometimes the simplest outings are the most uplifting:

A gentle walk in a nearby park to see the spring flowers
A visit to a favourite café
A drive through familiar areas
A stop at a local garden centre
Enjoying an Easter event or community activity

Being out of the house, even for a short while, can offer a refreshing change of scenery, boost mood, and give you the chance to observe how they’re managing day-to-day life.

Why these moments matter

At PerCurra, we see every day how meaningful it is when someone feels supported, listened to, and valued. Regular check-ins help families spot small changes early—perhaps someone is struggling with mobility, feeling lonely, or finding daily routines more difficult.

Easter is a gentle reminder to pause and pay attention to these signs.

We’re here to help

If you notice that a loved one needs more support at home, PerCurra is here to make life easier and more enjoyable. We offer personalised home care that helps people stay independent, comfortable, and confident in the place they love most—their own home.

Whether it’s companionship, practical daily support, personal care, or specialist assistance, our team is ready to help.

How Early Homecare Support Can Transform Lives

Thu, 22 Jan 2026 14:27:43 GMT

Why Regular Check‑Ins With Vulnerable or Elderly Loved Ones Matter

As our loved ones grow older—or if they live with long‑term health conditions—it’s natural for everyday tasks to gradually become more challenging. While many people value their independence and prefer to remain in the comfort of their own home, they may not always voice when they’re struggling. That’s why regular check‑ins with vulnerable or elderly relatives, friends, or neighbours are so important.

At PerCurra , we see every day how the right support at the right time can make an enormous difference to someone’s health, safety, and overall wellbeing. Here’s why staying connected—and seeking professional help early—matters so much.

Spotting the Signs That Someone May Need More Support

Daily tasks like preparing meals, doing household chores, managing medication, or simply getting out of bed can become overwhelming for older or vulnerable adults. But these challenges often appear gradually, making them easy to miss unless we check in regularly.

A friendly visit or phone call can help you notice things such as:

Unfinished or repeated tasks (e.g., laundry piling up or unopened post)
Changes in mobility or balance
Forgetfulness, confusion, or missed medication
Reduced appetite or poor nutrition
A decline in personal hygiene
Withdrawal from social activities they previously enjoyed

These signs don’t mean someone has to lose their independence. In fact, they’re an opportunity to step in early and strengthen that independence with the right support.

Why Early Professional Help Is Better Than Waiting

Many families delay seeking homecare support until the situation becomes urgent—perhaps after a fall, a sudden decline in health, or a worrying incident. At this stage, individuals may face greater risks, relatives feel more stressed, and the options available might be more limited.

Early advice from a trusted homecare provider like PerCurra can:

Prevent crises before they occur
Reduce the risk of injury and hospital admissions
Support physical and emotional wellbeing
Preserve independence for longer
Offer families peace of mind

Often, people are surprised by how much difference a small amount of professional assistance can make.

How Just One Hour of Support a Day Can Transform Quality of Life

Homecare support doesn’t need to involve large amounts of time or major interventions. Even an hour a day of professional assistance can:

Boost Independence

A little help with key tasks—like meal preparation, washing, dressing, or medication prompts—can give someone the confidence to continue living life on their own terms.

Improve Safety

Trained carers can spot hazards or changes in health that might otherwise be missed, reducing the risk of falls or complications.

Relieve Loneliness

Regular visits provide companionship and conversation—something many older adults deeply value.

Support Health and Wellbeing

From ensuring nutritious meals to encouraging gentle activity and hydration, carers help maintain good daily routines.

Reassure Relatives

Families gain peace of mind knowing a professional is checking in and supporting their loved one in a consistent, reliable way.

At PerCurra, we tailor every care plan to the individual—meaning even a short daily visit can be designed to offer meaningful, personalised support.

You Don’t Have to Wait Until You’re Worried

If you’ve noticed that someone close to you is finding things just a little harder than before, or you’re unsure what level of help might be needed, we’re here to guide you. Seeking advice early doesn’t mean committing to long‑term support—it simply ensures you have the right information to make informed decisions.

By checking in regularly and acting early, you can help your loved ones remain safe, independent, and comfortable in their own home for as long as possible.

Keeping Safe & Warm in Winter

Thu, 13 Nov 2025 12:01:53 GMT

Short days and long winter nights. Here's some tips to help weather the colder temperatures and keep well.

Layer Up Smartly

It might sound obvious, but layering is key to staying warm. Several thin layers trap warm air better than one thick layer. If you’re heading outdoors, pack extra layers—temperatures can drop quickly in the shade or after sunset.

Hands, Feet, and Head Matter

Cold hands and feet can make you feel miserable. When it’s chilly, your body prioritises vital organs, so extremities lose heat first. Thick gloves, warm socks, and a cosy hat make a big difference. At night, cold can disrupt sleep, so wear warm nightwear and socks. For extra comfort, warm your nightclothes on the radiator before bed.

Hot Water Bottles: A Classic Comfort

A hot water bottle in bed feels wonderful, but remember:

Replace them every two years—rubber perishes over time.
Never use one with an electric blanket.
Avoid sitting on it or using it as a cushion.

Keep Your Home Warm Without Breaking the Bank

Energy costs are a concern, but these tips can help:

Heat the rooms you use most to around 18°C (64°F) .
Turn off radiators and close doors in unused rooms.
Open curtains during the day to let in sunlight; close them at night to keep heat in.
Block draughts and keep doors shut.
Rugs on hard floors add insulation and warmth.

Stay Ahead of Winter Germs

Flu and other viruses thrive in winter. Protect yourself:

Get your flu jab if you’re eligible:
Aged 65+
A carer
Under 65 with a long-term health condition
Living with someone immunocompromised
In long-term residential care
Ask about the pneumo vaccine (for pneumonia) and Shingles vaccine when you get your flu jab.

Basic hygiene matters too:

Wash hands regularly and use sanitiser when out.
Cough or sneeze into tissues.
Ventilate rooms when visitors come.
Avoid close contact with anyone unwell.
Consider wearing a mask in busy places.

Be Prepared

Stock up on:

Cold and sore throat remedies.
A few days’ worth of food for bad weather or illness.
Emergency essentials: torches, batteries, bottled water.

Check Your Benefits

The charity Age UK has some really helpful links including one to a Benefits Calculator. Click here

to check you are getting all the help you are entitled to.

Look Out for Others

Do you have a neighbour or family member who might need help? Share these tips, check in on them, and make sure they’re eating well and staying warm. A hot meal and a friendly chat can brighten winter for both of you.

New Edinburgh Branch Registered with Inspectorate

Tue, 21 Oct 2025 13:19:48 GMT

PerCurra Edinburgh has now achieved registration with the Care Inspectorate. This means the home care provider can now add ‘personal care’ to its range of support services.

The branch serves communities in Edinburgh and Lothian. It is part of the UK wide, award-winning PerCurra homecare network that was founded in 2008.

Falak Jiwani is the Director of Care of the Edinburgh branch said: “I am a Registered Nurse, committed providing compassionate, high-quality and personalised care to the local community, in their own homes. We are now offering personal care services with an emphasis on maintaining our clients’ dignity and independence.

“We look forward to welcoming new clients and delivering excellent standards of care as well as expanding our team of dedicated care professionals.”

For more information about the support services provided by PerCurra Edinburgh

telephone 0131 526 3271, email hello342@percurra.com or visit the web page https://www.percurra.com/percurra-edinburgh

PerCurra Leeds Office Move

Thu, 14 Aug 2025 10:46:39 GMT

Our PerCurra Leeds branch has officially moved into its new office space on King Lane, Alwoodley - marking an exciting new chapter for the company’s continued growth in the city.

To celebrate the opening, local businesses and guests from PerCurra HQ joined the PerCurra Leeds team for an open-day event on Wednesday, August 13. Guests toured the new premises, met the team, and learned more about the high-quality homecare services PerCurra provides to clients across Leeds.

Speaking at the event, Owner and Managing Director of PerCurra Leeds Mo Khaliq shared his enthusiasm about the move: “We’re absolutely delighted to be settling into our new, spacious office on King Lane. This move reflects our commitment to growing our presence in Leeds and continuing to deliver excellent homecare services to our clients. The new space gives us room to expand and better support our dedicated team and the people we care for.”

The new office will serve as a hub for PerCurra Leeds’ operations, supporting its mission to provide personalised, professional care that enables clients to live independently in their own homes and ‘live their life, their way’.

Making a Difference to Clients and Their Family

Mon, 02 Jun 2025 14:12:34 GMT

It's always touching to receive heartfelt messages from a client or their family members. It means so much to our team.

A beautiful thank you card has been received by the Registered Care Manager of PerCurra Nottingham. Joanne Townend and members of the care team were praised for the homecare support delivered to a gentleman in Nottingham. His family did not live locally and relied on the PerCurra team to keep him happy in his home.

The note reads:

Dear Joanne and all of your team at PerCurra who looked after my dad. Your care and devotion to his every need was second to none, you were always there for him and my family. We will be forever grateful to you all.

There were times when he was stubborn but you encouraged him to get out and about which did him the power of good and you always got a smile out of him.

As time went on his confusion became more profound; you found ways to remind him and put things in place to keep him safe in his home.

We always knew the time would come that he couldn’t live alone anymore, and was admitted to hospital where you visited him when I was 4 hrs away. And prepared him to move closer to me and his extended family.

Thank you all, Rebecca, Diane, Sab, Sarah, Nicola, Lily and all the other ladies who gave so much to him.

Our very grateful thanks to you all. Much love

Julia

Glasgow based care at home service praised in first inspection report

Fri, 23 May 2025 13:58:16 GMT

In its first inspection since registration, domiciliary care provider PerCurra East Dunbartonshire has been graded ‘Very Good’ for how it supports people’s wellbeing, its leadership and the quality of its team.

During an unannounced four-day inspection and visit at the end of April, the Care Inspectorate evaluated the service by talking to the manager, staff and clients; observing the day to day operation and reviewing information. The report, published on the Care Inspectorate website mentions how well the staff worked and communicated together. Leadership is recorded as being very good. Care plans set out the needs and outcomes people hoped to achieve and were created and updated with the involvement of the client and their relatives. The inspector also comments on seeing evidence of how staff arrangements were changed to accommodate a client’s preferences and changing needs and how the manager was highly creative with moving the support hours if they assessed the client needed extra support for their health and wellbeing.

Siriya Anwar is the owner and Managing Director of PerCurra East Dunbartonshire. She said: “It is really satisfying to receive such a high evaluation at our first inspection. Myself and my team are absolutely dedicated to providing the highest quality home care. That means being flexible to our clients’ needs and listening to them and their close family members who support them.”

The East Dunbartonshire branch is part of the UK-wide PerCurra home care network – an award-winning and highly respected provider that has been providing quality care and support since 2008.

To read the Care Inspectorate’s full report, follow the link from the PerCurra web page or go to https://www.careinspectorate.com/index.php/care-services?detail=CS2023000343

Specialist Oral Health Training - Care Staff Receive Certificates

Wed, 23 Apr 2025 11:15:05 GMT

Specialist Oral Health Training for PerCurra Grantham & Newark Care Team

Two members of PerCurra Grantham & Newark’s care team have now been trained as SONA Ambassadors. SONA stands for ‘Swallowing, Oral Health and Nutrition’ and the Ambassador scheme is run by the Lincolnshire Care Association. The aim is to train care workers who can then act as a resource and a point of contact for colleagues.

Matt Sherwood and Angela Towson completed four days of training workshops. They will promote the SONA guidelines among fellow PerCurra Grantham & Newark care staff by encouraging colleagues to recognise oral health issues.

Matt explained: “When our Registered Care Manager Michelle asked if I would like to take part in this training I said yes immediately. I always embrace training opportunities. As soon as Angela and myself started the course we both said that we could see the potential. We have learnt how to identify oral health issues such as early signs of cancer and also dental problems that could mean that food isn’t chewed properly. If food can’t be swallowed easily, other health problems can follow.

“For instance, Angela identified a client who is bedridden and gets frequent chest infections. During the training we learnt that trouble swallowing and food going the wrong way can lead to chest infections. By passing on this information we can get extra help for that client that could lessen or even prevent those infections. I’m really pleased to have added these new skills that enable me to support our clients.”

As part of the SONA training Matt and Angela were taught how to gain access to NHS dental care for their clients – for both routine and urgent issues and how to apply for the NHS Low Income Scheme where appropriate. They will also be involved in ensuring that all clients have a formal oral health care plan in place that is frequently reviewed.

PerCurra Care Professional Makes Life Sweeter for Client

Tue, 18 Mar 2025 10:30:05 GMT

Matt Sherwood is a team member at PerCurra Grantham and Newark. When one of the clients he supports told him that she had never had pancakes on Pancake Day, Matt sprung into action!

“I knew I would be caring for this lady in the evening on Shrove Tuesday so, when I did her shopping, I made sure we had the ingredients for pancakes,” said Matt. “However, on the day, I was really surprised to learn that she had never celebrated Pancake Day! I offered to make her some and, because she doesn’t have a particularly sweet tooth, I served them stuffed with fruit rather than jam or syrup. She thoroughly enjoyed them. This client likes me to sit and chat with her when she eats and we had a lovely time.

“This was actually about so much more than Pancake Day. This lady’s health had declined and we are finding ways to encourage her appetite and lift her spirits. Little treats like this are helping. We are also getting out of the house to go on little trips, for example to a cafe for a drink and cake.

A few months ago, during my visit on Remembrance Day she asked if we could watch the ceremony on TV together. It was something she always used to watch with her husband when he was alive. It was important because for a while, as she was recovering her health, she hadn’t even wanted to turn on the TV. Being able to make a positive difference to someone’s life is what makes this job so rewarding. Sometimes it’s little things that have a big impact.”

Keep Warm This Winter

Fri, 29 Nov 2024 11:53:11 GMT

Here we are – it's definitely winter and we are experiencing on and off freezing conditions. Typical British weather – damp and drizzly one day and hard frosts or snow the next. There are many things we can do to stay warm and well but this can be much harder for older and vulnerable people so they may need some help.

Wrap up well

It sounds obvious but there are some tips to do this effectively. Several thin layers are better at keeping you warm that one thick layer because layers trap warm air between them. When you venture out into the cold take some extra layers because the temperature gets so much colder when you are in the shade and when it gets dark.

Keeping hands and feet warm makes a big difference. When it’s cold our bodies redirect blood to our vital organs. Thick gloves and socks and, of course, a hat will really help. Feeling cold in bed at night is miserable and can effect sleep so wear warm nightwear thick socks. Also it can feel really cosy if you warm your nightwear on the radiator first.

Don’t forget to use that trusty favourite, a hot water bottle. Putting it in your bed before you get in feels lovely. There’s a warning with hot water bottles though. Rubber can perish and the advice is to replace them every two years. Also, it seems obvious but don’t use one if you are using an electric blanket and don’t sit on it or use it as a cushion.

A warm home

Energy cost are a worry these days but these tips can help you save money while still keeping safe and warm. Which rooms do you use most during the day? Heat these to a comfortable temperature. Around 18°C or 64°F is good. In rooms you don’t use at all, turn off the radiators and close the doors. Keeping curtains open during the day when the temperatures are a bit higher can help bring some warmth into your rooms – especially if it’s a sunny day. As it gets dark close curtains, keep windows shut and block out draughts. Also keep doors closed around the house to prevent draughts. If you have hard floors you will find that rugs will help with insulation.

Winter Germs

Flu and other viruses increase in winter so it’s good advice to get any jabs you are entitled to.

You're entitled to a free flu jab from the doctor or pharmacist if you:

are aged 65 or over
care for someone, such as a friend or family member
are under 65 and have a serious long-term health condition
live in the same house as someone who is immunocompromised
are in long-stay residential care

When you get your flu jab, check if you're also eligible for the pneumo vaccine, which helps protect you from pneumonia, and the Shingles vaccine.

There are some basic things you can do too to stop germs spreading. It starts with regularly washing your hands with soap and water (and using hand sanitiser when you are out). Also, remember to sneeze or cough into a tissue, open windows a little in your home when you have visitors and avoid close contact with people who are unwell. Of course you can also wear a face mask in shops and other busy places.

Be prepared

Make sure you have cold and sore throat remedies in your medicine cabinet in case you feel poorly. It’s also a great idea to always have a few days worth of food in the cupboard in case you don’t feel well enough to go out or in case the weather is really bad. Other emergency essentials like torches, spare batteries and some bottles of water can be useful.

Are you entitled to any State Benefits?

This can be more complicated and confusing but there are various websites and advice lines to help you. There are also schemes that can help with energy bills.

The charity Age UK has some really helpful links including one to a Benefits Calculator. Click here

to check you are getting all the help you are entitled to.

A warmer winter for everyone

Do you have a neighbour or a family member who may need some help to keep warm and safe this winter? Pop round to see them to share this advice and see if there’s anything you can do to get them winter-ready. Remind them that eating well is important. Warm food and plenty of hot drinks will help. Check in on them when you can. Enjoy their company and brighten up the winter months for both of you.

Another Glowing Testimonial

Thu, 17 Oct 2024 10:38:53 GMT

It's always wonderful to receive reviews and testimonials from clients and their family. Here's one that has recently been posted on Google.

"Choosing a home care provider for a loved one is an overwhelming and emotional decision. Our family made the choice to bring in professional carers for my mother in January 2024, as her needs had grown beyond what we could manage ourselves. I was initially filled with anxiety and concerns—how would Mum cope with unfamiliar people in her home? What would the costs be? And most importantly, could we trust someone else to take on such a personal responsibility?

From the moment I met Joanne Townend, the Registered Care Manager for PerCurra Home Care Nottingham, I felt an immense sense of relief. Joanne is truly remarkable—her warmth, passion, and commitment to her work are evident in everything she does. She took the time to understand my mum’s needs and completely respected our request to have just a few regular carers, to avoid overwhelming Mum with too many new faces. Joanne ensured that my concerns were heard and addressed with empathy.

PerCurra began supporting my mother each morning in the New Year, and by late July, this care extended to evening visits while our family handled the daytime hours. Joanne and her team have been nothing short of exceptional. They’ve always treated Mum with the utmost respect, and I’m particularly grateful for Rebecca, who consistently went above and beyond in her care, as well as Diane, Saadiqha, and Lucy for their compassionate support.

Sadly, in September, Mum's health declined to the point where she required residential care. However, the care provided by Joanne and her team made a significant difference in Mum's quality of life, and I have no hesitation in recommending PerCurra Home Care. The dedicated team, combined with a limited number of carers, greatly contributed to Mum’s comfort and happiness during such a difficult time."

KH, Nottingham

Two More PerCurra Branches Now CQC Registered

Thu, 26 Sep 2024 13:29:45 GMT

Congratulations to our branches in Haywards Heath, Sussex and Peterborough, Cambridgeshire - now both CQC registered

At PerCurra we believe in excellence in care through the passion of our people. It's wonderful to see our network of branches grow across the UK, bringing excellent standards of care at home to local communities - helping people to live their life, their way.

The CQC is the official regulator for social care services in England. This means Personal Care Services can now be delivered by PerCurra Haywards Heath and PerCurra Peterborough, alongside the Companionship and Daily Living Support services the companies offer.

Supporting people in their own home doesn't mean only helping them within their four walls. We accompany clients out shopping or visiting friends and support them so they can continue to enjoy the hobbies and activities they love.

PerCurra HQ will continue to support our new branches as they expand their business by serving more people in their local communities and training their teams of professional carers

PerCurra branch owners meet up for annual conference

Fri, 28 Jun 2024 13:18:14 GMT

June is conference month for PerCurra

PerCurra Franchising's annual conference is always such a motivating experience and this month's gathering of our branch owners, suppliers and HQ support team was the best yet. The PerCurra network is now spread across the UK and continues to grow - bringing our excellent standards of home care and support to even more people.

Once again the conference was held at the Priest House Hotel -a beautiful setting, beside the River Trent, just outside Castle Donington in the East Midlands. The morning agenda included presentations covering cyber security, recruitment, sustainability and self-care. There was also a really enlightening Q&A between one of our franchisees and his PerCurra business coach where they discussed his 'journey' - from setting up the business, to establishing his successful branch. Following lunch and networking, delegates enjoyed an afternoon of teambuilding activities. The day finished with a drinks reception and dinner.

CEO Gill Heppell said: "As the PerCurra home care network gets bigger and bigger it is even more important to embrace opportunities for face to face contact. As a brand we support our clients and staff to the highest standards. We also provide exceptional levels of support to our franchisees who are growing their individual PerCurra branches around the UK. The annual conference is part of that support."

Flower-filled wheelbarrows ready for Open Gardens event in Lady Bay, Nottingham

Wed, 12 Jun 2024 11:31:47 GMT

PerCurra, is delighted to be taking part in this year’s Lady Bay Open Gardens in Nottingham.

The event takes place on Saturday 22 ^nd June and Sunday 23 ^rd . PerCurra will be displaying colourful flower-filled wheelbarrows on the paved area outside its office - on the corner of Trent Boulevard and Pierrepont Road, in the Lady Bay area of West Bridgford. There will also be cakes, tea and coffee on sale to raise charity funds.

The wheelbarrows have been planted this week by Registered Care Manager for PerCurra Nottingham, Joanne Townend. The plants were very kindly donated by Notcutts Wheatcroft Garden Centre in Edwalton.

Joanne said: “It’s wonderful to have this competition in Lady Bay once again. It’s great for local people and also helps raise money for the Lady Bay Community Fund and other charities. We don’t have a garden outside our office but we are excited to take part in the new category of ‘Garden in a Wheelbarrow’. We would like to thank Notcutts for supplying the beautiful plants. We look forward to viewing the other gardens and hope local people enjoy our display.”

For more information about the Open Gardens event to go https://www.ladybay.co.uk/open-gardens.html

PerCurra Founder Recognised as Home Sector Most Influential CEO 2023

Wed, 22 Nov 2023 10:51:20 GMT

Congratulations to PerCurra’s founder Gill Heppell for being recognised as Most Influential CEO 2023 (Home Care Sector) in CEO Monthly Magazine’s awards.

When Gill founded her home care company in 2008 her objective was clear; to help people live their lives, their way by delivering exceptional support, flexible to their changing needs. After establishing PerCurra in Nottingham and collecting multiple awards from the business sector and the care industry, Gill decided to expand the brand across the UK through franchising. Each PerCurra branch owner shares Gill’s vision for the brand and is passionate about providing excellent service by well-trained care professionals.

Speaking about this latest accolade Gill said: “This is great news and I’m delighted to accept this award from CEO Monthly Magazine. PerCurra has grown into a trusted and respected home care brand and it’s rewarding to see our network growing across the country.

“A big part of my role now is mentoring and encouraging staff and our branch owners (franchisees) to achieve their vision for their business. As a leader, I am very receptive to new ideas from people within our organisation. I love the way our teams are passionate about making life better for our clients and our staff.

“I am in a constant state of learning – I feel this is not only a healthy attitude but also keeps PerCurra as a key player in the health and social care sector.”

To read the article about Gill Heppell in CEO Monthly click here

PerCurra CEO is Finalist in Social Care Leadership Awards

Fri, 29 Sep 2023 13:49:30 GMT

Congratulations to PerCurra founder and CEO Gill Heppell who has been chosen as a finalist in the Social Care Leadership Awards 2023

These awards showcase excellence in senior leadership across all areas of the care sector. Gill is a finalist in the Executive Home Care Leader category. This award will be given to a strong, dynamic and passionate home care leader. Candidates must demonstrate effective organisation, great leadership, and commitment to innovation. The winners of each category will be announced at a ceremony taking place in October at the London Hilton Bankside Hotel.

Great British Care Awards - two regional finalists

Tue, 26 Sep 2023 16:16:00 GMT

PerCurra is always proud to take part in the Great British Care Awards, which celebrates excellence across the care sector and we are thrilled that two of our Nottingham team members are through to the regional finals.

The Home Care Worker category recognises high quality support, dedication, skills development and awareness of colleagues. Our finalist is Care Assistant Alison Hunt.

Joanne Townend is a finalist in the Home Care Registered Manager category – recognising a high level of expertise together with exceptional skills in managing the complex business of running a home care business.

Our founder and Managing Director Gill said: “We know our care professionals are exceptional and it’s great to see that recognised through the Great British Care Awards. We wish Joanne and Alison every success for the finals.”

Both finalists will be interviewed by the Great British Care Award judges next month and are invited to a gala dinner on 24 ^th November at the East Midlands Conference Centre, Nottingham where the results will be announced. Category winners go forward to the national finals.

Nottingham Branch Charity Fundraising

Thu, 01 Jun 2023 11:00:36 GMT

Care staff at PerCurra Nottingham took part in Dementia UK's Time for a Cuppa fundraiser.

Registered Care Manager Joanne Townend organised a cake sale to raise money for Dementia UK. She was assisted by her care team colleagues to set up a street stall outside the PerCurra office in the Lady Bay area of West Bridgford and sell sweet treats to locals.

Joanne said: "Dementia UK is a wonderful charity that offers amazing support to dementia sufferers and their families. Anyone who has a family member with dementia understands how distressing this condition is for everyone concerned. I would encourage people to look at the charity's website as there are articles and videos offering advice and support."

How to Find & Fund Home Care

Thu, 05 Jan 2023 20:13:01 GMT

As the founder and Managing Director of PerCurra I'm passionate about providing excellent care at home services. Here are some suggestions on how to access support services, what to look for and the ways it can be funded.

• How to get support

• Types of Care

• How to search

• What you should expect from a home care agency

• Questions to ask a home care provider

How To Get Support

Often people only think about getting in professional carers when someone needs a high level of support. They also worry about the expense. This leads to vulnerable people, unhappily struggling to cope with daily life until they reach a crisis point either through ill health or an accident in the home. If you, or a loved one needs some support you can get the ball rolling.

The NHS offer advice on their website. View it here: Assessing Your Care & Support Needs

Age Concern UK have a really helpful Factsheet - just click on this link Factsheet 41

What Types of ‘care’ are there?

Care Support Services range from a care professional (carer) popping round to chat and keep you company for an hour or take you out shopping (companionship services) right through to round the clock support (eg Personal Care Services and Live-in Support).

It's amazing how much difference even a small amount of support can make to someone's quality of life. Perhaps this could be covered by an Attendance Allowance - a non means tested allowance that could pay for some essential care or support. Once this has been awarded it may pave the way for further services.

Here are some useful links:

• Attendance Allowance

• Types of Care

• Funding Care

How to Search for Home Care Providers

If your relative or friend does need home care services how do you find the right provider. If you don’t already have recommendations then please feel free to give your local PerCurra branch a call. If you want to get more idea of what is available in your area these national directories of suppliers are a good place to start.

https://www.homecare.co.uk/

https://www.autumna.co.uk/

https://www.bark.com/en/gb/

It’s useful to know that unless the support given is ‘personal care’ the care company does not need to be registered with the Care Quality Commission. So if you are looking for companionship services and you have been recommended to a company that isn’t CQC registered, it isn’t a problem.

If you are worried about elderly loved ones then the Age Concern website is a great source of advice

https://www.ageuk.org.uk/

What You Should Expect From a Home Care Agency

Inviting an outside agency into your home is a huge decision but, when you find a great care provider, your quality of life is greatly improved. You will feel safer and happier and actually more independent.

So what should you expect from a home care agency? You should feel confident that their staff are well trained to deliver an excellent standard of care and that they can visit you at times that fit in with your lifestyle. A manager should arrange to meet you in your home and discuss your needs and your wishes. They should ask you a lot of questions to really understand what you require and expect from your care package and you should feel they are carefully listening to what you say.

Establishing trust with the company and a good relationship with your carers is important to your well-being. You should feel that they are helping you to live your life, your way. Click on this link to read advice from the Care Quality Commission (CQC). CQC Advice on home care agencies

Questions to ask a home care provider

So you have sought out recommendations for home care providers in your area or you have found some companies via a search on the internet. What next? Phone them up – does the phone get answered in a friendly, professional way? This is your first indication of what their quality of service may be like. If you are happy so far, and they say then

can deliver the type of service you need, then you may want to arrange for someone to visit you at home.

To get the most out of this meeting it is best to be prepared with a list of questions as well as a pen and notepad. The respected consumer magazine/website ‘Which’ has compiled a list of questions for people looking for reliable home care. Click this link to see them

https://www.which.co.uk/reviews/later-life-care/article/home-care-guides/how-to-choose-a-home-care-agency-aybXd9x8pg84

Not all of the questions may be relevant to your situations but pick out the ones that are and jot down any of your own. Take your time and don’t feel pressured to sign up to a company there and then if you are not happy. This is a big decision.

The PerCurra Brand is Growing Fast

Tue, 22 Nov 2022 13:03:03 GMT

It's been a busy couple of months for the PerCurra network.

Two new branches have been registered with the Care Quality Commission and four new Registered Care Managers have been interviewed and successfully registered. On top of that – another two franchise branches have joined the PerCurra family.

Each branch is supported by PerCurra’s team of experts during business start-up, marketing, recruitment, learning to use the care management software, recruitment and finance. Every branch owner has their own training programme. Help and advice from the Franchise Support Team is ongoing as each franchisee develops their care at home business.

At PerCurra we believe in excellence in care through the passion of our people . It's wonderful to see our network of branches grow across the UK, bringing excellent standards of care at home to local communities - helping people to live their life, their way .

Jubilee Medals for PerCurra Employees

Wed, 15 Jun 2022 11:28:44 GMT

Celebrating the Queen's Jubilee

To celebrate the Queen's Platinum Jubilee we have presented all PerCurra employees with a commemorative medal. It is accompanied by a card that congratulates them for being one of our excellent care professionals and telling them we really appreciate their amazing contribution to supporting our clients and upholding the PerCurra values.

PerCurra - excellence in care through the passion of our people.

Glowing CQC Report for PerCurra Grantham & Newark Branch

Thu, 19 Aug 2021 16:15:52 GMT

A home care service that goes ‘above and beyond’ and ‘enables people to feel safe and live their best life’ is how PerCurra Grantham & Newark is described in the Care Quality Commission's (CQC) recent report.

In its first inspection by the CQC, care at home provider PerCurra Grantham & Newark has been rated Good in all five categories; safe, effective, caring responsive and well-led.

The report, published this month, includes praise from users of the service and their relatives as well as from staff and external care professionals. Most of the branch staff have many years of care behind them and described the organisation as being the best they had worked for. Clients’ relatives could not speak highly enough of the care delivery.

The report also states that ‘People, relatives, staff and professionals were all very positive about the engagement the provider and team had with everyone, describing it as inclusive, comprehensive and supportive. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice’ .

Branch owner Andrew White said: “I am absolutely delighted by the content of the CQC Inspector’s report. Delivering excellence in care to our clients, in their own homes, is a group effort by the whole team and I see this report as acknowledgement of our staff’s dedication, professionalism and empathy. I would like to thank everyone who was interviewed by the Inspector. We have a talented, caring team here and, with our minimum call duration being one hour, staff have the time to develop great relationships with our clients.”

The Care Quality Commission is the independent regulator of health and social care in England. It ensures services provide people with safe, effective, compassionate, high-quality care. This is done through regular monitoring, inspections and rating of the services.

To read the full report visit : Percurra Grantham & Newark (cqc.org.uk)

Easter Competition Winners

Thu, 01 Apr 2021 13:49:15 GMT

Here are the winners of our Easter Egg 'making & decorating' competition.

Congratulations to our Homecare Assistants Georgia Elliott, Wenda Scotney and Kerry-Ann McCarthy. Their winning Easter Egg creations were chosen by Rushcliffe MP Ruth Edwards who kindly agreed to judge the competition for us.

Well done to all our care staff who took part. A lot of chocolatey fun was had - making AND eating the eggs.

Easter egg fun for PerCurra staff

Fri, 26 Mar 2021 12:40:24 GMT

To celebrate Easter and also the easing of Covid restrictions, we have been running a competition for our frontline care staff. There are three prizes of a £75 voucher towards an activity such as a theme park visit or spa day.

We sent all staff a ‘melt, mould & decorate’ kit from confectionary supplier Choc on Choc. The kit includes Belgian chocolate buttons for melting, a mould and a selection of sweets for decoration. Our budding chocolatiers were free to add more decoration if they wanted.

Rushcliffe MP Ruth Edwards kindly agreed to judge the competition for us and choose three winners. The entries are now in and next week we will showcase the top three creations.

PerCurra founder and Managing said: “It’s been a tough year for everyone and especially so for care staff. Our teams have proved yet again how dedicated they are to providing excellent support to our clients and they truly deserve a treat.

“The aim of the chocolate egg decorating competition is to give our staff something fun do with their family and the prizes of activity vouchers are to celebrate coming out of lockdown. Photos of the chocolate creations have been sent in and they all look amazing so I’m glad I don’t have to choose the winners. Huge thanks to Ruth Edwards for taking on the task for us.”

My Business Story - Gill Heppell interviewed on Hive Thinking Podcast

Tue, 09 Mar 2021 13:15:36 GMT

Hear how and why Gill started PerCurra and why the company 'values' are so important to her.

Hive Thinking is all about supporting people and business. In the latest series of podcasts they have spoken to influential business people and discussed the secrets to their success.

To listen to Gill's interview, broadcast on 2nd March, search Hive Thinking on all the main platforms (Spotify, Apple, Google) or go to the Hive Thinking website https://www.hivethinking.co.uk/podcasts/ and scroll down to Gill's story.

PerCurra Founder Part of Award Winning Project

Fri, 18 Dec 2020 16:23:27 GMT

We are thrilled that PerCurra’s founder and Managing Director Gill Heppell was part of the WhatsApp peer-to-peer support group that was the winner of the ‘Care of Older People’ category in the prestigious Nursing Times Awards 2020.

The category was for people who develop initiatives specially to ensure older people received the best possible care and retain their health and independence and the ceremony announcing the results of 23 categories was live-streamed to an audience of around 2000 people.

The group, supported by the My Home Life charity, was started on 17th March this year and grew to 257 members in just two weeks. Members included individuals connected to the care sector who had the national expertise and local practice knowledge to help practitioners navigate the complex and sometimes conflicting guidance that care homes were receiving at the start of the pandemic.

The result of the ‘Care of Older People’ category was announced by Hilda Hayo, CEO of Dementia UK, who said: “The judges thought this was an innovative project that shone a light on the very neglected area over the COVID-19 pandemic. The judges were particularly impressed by the fact this was an initiative set up internally by staff, rather than an external source. It came from within, rather than from without. They said that the staff identified a problem and addressed it quickly. It was great to see it came from people who know. It was a very positive outcome from COVID-19 and brought together organisations, which wouldn’t have happened otherwise.”

Anita Astle MBE, Managing Director of Wren Hall Nursing Home in Nottingham, accepted the award on behalf of all involved and said “I’m absolutely delighted for everybody […] thank you so much, this means such a lot to us all”.

My Home Life promotes quality of life in care homes for older people. Whilst the Rayne Foundation kindly funded the development of the WhatsApp Group, the money is still being used as most people gave their time for free, including researchers from several other universities.

Reassurance in these difficult times

Thu, 19 Nov 2020 11:41:15 GMT

All of our lives are affected by the pandemic to some degree but some people are really struggling. It’s never been easy for those who care for vulnerable relatives but COVID has created a whole new level of anxiety.

I’m hearing stories about people desperately trying to cope with caring responsibilities on their own because they are worried about whether it is safe to call in professional care teams. I understand where this concern is coming from but I feel it’s important to offer reassurance.

Our care teams are still delivering excellent standards of care. That hasn’t changed. As a homecare company, everything we are doing is about safety. If anything, we are going beyond what we need to do. For instance, our care staff are using facemasks that are a higher spec than required by government guidelines and we are constantly reviewing what our clients and carers should be doing to maintain safety and minimise risks.

Local lockdowns, Tier Levels, coronavirus information, Test and Trace and now an England lockdown – all of these heighten the public’s anxiety and can cause a lot of confusion. That is why we have made sure that at PerCurra we have established links with people at key organisations such as Local Authorities and Public Health England. We know the right medical questions to ask and who to go to get the answers. All through the pandemic our aim has been to remain up to date with changing advice and, at times, be ahead of it.

Extra steps

These days, when we take on a care package for a new client, there are extra steps in our process. The first step in a phone conversation. We discuss the needs and wishes of the client (whether with them directly or in some cases with their partner or relative). Following this, one of our senior staff visits the client’s home to develop their care plan and carry out a risk assessment. Now we have added an additional risk assessment around COVID – if the client has recently spent time in hospital we need to know their COVID test results, if they are in a high risk group health-wise we would make recommendations for starting our service with them. Plus, we limit the number of staff visiting the client’s home so rather than for instance, a Care Manager going there to discuss the care plan, it would be the Care Co-ordinator who would go as they will be part of that client’s regular care team. Everything we do is individual to that client’s situation with the aim of keeping them and our staff members safe.

The main thing we are finding at the minute is that the whole country is on hyper-alert. It’s stressful because people are worried about different things. Someone looking after a vulnerable adult may not want to out shopping because they may ‘bring the virus back’. We will do everything possible to not have our clients and their families feel that added stress. As always, if we can do anything extra we will. For example, one of our care staff may be visiting to deliver personal care to a client but his wife is worried about popping to shops. So we will just ask the next carer to do it on their way in. We have always been able to do it this but now with people being frightened to go out of the house, we do these things all the time. We would never normally want to take away independent things like going to shop but just now things are different. We want to help people manage their fears.

Pick up the phone

If all this strikes a chord because you, or someone you care for, needs extra support in the home please don’t worry about taking the next step. It costs nothing but a bit of time to pick the phone up and have a chat with a member of our expert homecare team. We can talk you through your own situation and, even if we can’t help with delivering care, we can reassure you that you are doing the right thing or we can signpost you to what you need.

Please, if you are stressed or feeling like you are unable to cope yourself or with caring duties, do not feel alone – we are here for you.

Best wishes and keep safe.

Gill

Retirement Send Off for Long Service Care Assistant

Thu, 08 Oct 2020 10:37:38 GMT

One of PerCurra’s first Care Assistants, described as ‘always happy and smiling’ has retired. David Icke is 76 years old and joined the company in 2008. This week he was given a ‘socially distanced’ send-off to celebrate his dedication and service.

Formally a painter and decorator, David started working as a carer in his 60’s. He said: “My sister was doing care work and she said how rewarding it was. I worked at a care home for two and a half years and then joined PerCurra as a Home Care Assistant. I’ve really enjoyed the variety of going to people’s homes, looking after them and making a difference to their day. I’ve made so many friends and it’s hard to walk away.”

PerCurra founder and Managing Director Gill Heppell describes David’s work ethic as ‘amazing’. She said: “Everybody loves him to bits. He is very caring and conscientious and never off sick. During the Covid situation we are making sure our clients and staff are safe; David said he would limit what he’s doing in his own life so he could be safe to go into work and not let his client down. We are all sad to see him go but wish him all the best in his retirement.”

During his time with PerCurra David has supported many clients but there is one that he has worked with for 10 years – John. His wife Marion commented; “ David deserves to be recognised for his long service as an exceptional carer. We have been so lucky to have been supported by him through difficult times and lots of challenges. He has always adapted to all the changes that John’s health throws up with a reassuring “can do” attitude. We will miss him enormously.”

PerCurra launches New Live-in Care Option for the Elderly

Thu, 01 Oct 2020 10:26:37 GMT

This new service is aimed at elderly people requiring 24-hour low-level support and is charged at a cost-effective weekly rate.

PerCurra founder and Managing Director Gill Heppell explained: “When an elderly relative, who has always been fiercely independent, can no longer manage to safely live alone it’s a very worrying time. Failing eyesight, dementia or frailty due to old age means they need help with everyday living and if you don’t live close by then it may seem that residential care is the only option. The same dilemma can arise when an elderly person is due to be discharged from hospital and there is no-one to care for them at home.

“With this new Live-in Care option, PerCurra provides a trusted care professional who moves into the client’s home and lives as one of the family to provide a constant and reassuring level of support. Your relative is safe and happy in the familiar setting of their own home with someone to help them carry on doing things they love, at their own pace.”

All PerCurra’s care professionals are reference and security checked and their interests matched to the client. Live-in carers can take on the routine household duties such as cooking, shopping, cleaning and helping with pets and gardening or assist the client to continue doing them as much as they want to and are able to. They can also assist with bathing, dressing and medication. They can certainly provide peace of mind to their client and family members.

Gill added: “Currently, due to the Coronavirus pandemic, we are all having to live our lives within local and national guidelines. If your relative can be supported in their own home there is more flexibility. They, and you, have more control when it comes to visiting whereas in a care home setting there may be no visiting allowed. There are many reasons why a person would want to remain at home and if that’s what they want to do, we can work with you to make it happen.”

PerCurra JobFest 2020

Sun, 05 Jul 2020 07:41:12 GMT

During July and August we will be shining the spotlight on our current vacancies, hearing from our care team and explaining why social care work is so rewarding.

If you have ever thought about working in social care but are not sure if it will suit you, we can help. We will be explaining what a Homecare Assistant does, the duties of a Care Co-ordinator and the responsibilities of a Registered Care Manager. Social Care offers rewarding jobs and a satisfying career and PerCurra provides top notch training to equip you for your role.

This summer our social media posts will be packed with info and opportunities. We also want to hear from you. Ask us questions via Messenger or email and of course pick up the phone if you would like to chat to one of our team.

Now is the time to get in touch if you are looking for a new direction. Follow us on facebook and Instagram.

Celebrating Carers Week 2020

Thu, 11 Jun 2020 14:58:05 GMT

This week we are sending a thank you gift to unpaid carers who support PerCurra clients.

Providing support for a vulnerable partner or friend makes you an unpaid carer. It can be stressful, exhausting and lonely. Carers Week highlights the challenges that are faced by unpaid carers and recognises the contribution they make.

Within the households of many of our PerCurra clients there are the people providing support when our professional care staff are not there. Particularly during the Covid crisis, many people have had to take on more caring responsibilities. So to celebrate Carers Week we are sending out a gift to the wonderful individuals who have been helping in this way. We have arranged for delicious hand-baked cakes made by Lizzie at Luckraft Cakes to be posted out to them.

PerCurra founder and Managing Director Gill Heppell said: "The COVID-19 pandemic can be terrifying for the vulnerable people we provide our services to - and for their families who care for them. They can't just cut themselves off from the world by 'shielding'. they have accepted our staff into their home while we reassure them and take every precaution to keep them safe. The 'letterbox cakes' we are sending out are a little thank you to acknowledge their support during lockdown."

Visit www.carersweek.org for helpful advice

PerCurra Branch Managers Meet On-line for Annual Conference

Wed, 27 May 2020 12:30:23 GMT

Making the best use of technology to update the PerCurra team

May is the month we hold our conference for PerCurra branch owners and managers - meeting up face to face. Not this year. We had to rethink.

Microsoft Teams has become our go-to tool for group video calling so we've used it for our virtual conference. The COVID crisis has meant our branches are busier than ever, taking on new clients so, rather than block off a full day we divided the conference agenda into one hour bite size chunks, spread throughout the month of May. This has worked brilliantly. Our founder Gill Heppell and our Branch Support Team have been able to demonstrate new company initiatives via screen sharing and engage in enthusiastic Q&A's with 'delegates'.

We have also been using technology to keep our staff well informed. We launched our bespoke smartphone App to staff at the end of last year and it's been a fantastic resource during the current situation. We can alert team members to latest Government guidelines and they can order PPE from our central stock. The App has also been a great way to support each other by sharing good news stories across our teams and lovely comments from our clients.

PerCurra Calls for Former Nurses to Help Fight Impact of Coronavirus

Fri, 03 Apr 2020 10:28:51 GMT

PerCurra to create ‘Volunteer List’ of former nurses to help fill potential vacancies in the UK care sector as a result of current care staff having to self-isolate due to COVID-19.

PerCurra has launched a volunteer recruitment drive and is looking for experienced former nurses and health care staff interested in helping vulnerable people during the coronavirus public health emergency.

The company is anticipating that there could be a shortage of care staff over the coming weeks as increasing numbers of healthcare staff self-isolate and is, therefore, calling for willing volunteers to step forward and help care for elderly people and those with other medical conditions which leave them reliant on at-home care.

Importantly, this is not just to work with PerCurra. The aim is to create a national list of volunteers so that people can be put in contact with their relevant local authority to help fill care vacancies in their local communities.

However, PerCurra will provide a full Disclosure and Barring Service (DBS) check on all volunteers and, where necessary, provide training support to ensure that those people receiving support in their home continue to enjoy high standards of care.

Gill Heppell, founder of PerCurra said: “At a time of national crisis it’s up to all care providers to play their part. We are in unchartered waters with regard to the impact the coronavirus will have on those needing care and their care providers. We may find that existing clients need additional support which will mean homecare visits may take longer and, at the same time, we may have fewer staff members to call on to provide care at home as more people self-isolate.

“In anticipation of a potential shortfall of care staff, I am setting up a national database of volunteer care workers across the UK, people who would be able to step forward as care providers should the need arise. Using the database, PerCurra would help local authorities to fill their care requirements so that we can ensure vulnerable people still get the care they need.

“As an established care at-home provider, we would be able to provide training courses for former health care workers, along with hygiene products and guidance to keep them safe and, for the reassurance of clients, ensure that all DBS checks are in place. We would want to protect clients and staff from infection and provide guidelines for safe working.”

PerCurra is inviting people to register their interest now so that preparations are made in advance of the crisis worsening. People who would like to volunteer should email assist@PerCurrra.com with their contact details.

Keeping Our Clients and Staff Informed

Thu, 19 Mar 2020 11:24:02 GMT

We are using our PerCurra App to send updates direct to staff phones

The Coronavirus pandemic is affecting everyone's lives and we all need to be well informed to keep ourselves and other people safe. In the care industry we have extra challenges and responsibilities and all of us at PerCurra are responding swiftly as new guidelines are released.

Earlier this year we launched a bespoke smartphone App and it's proving invaluable. We can share new advice with our workforce as soon as we get it and now more than ever staff are making use of the equipment (gloves, aprons, masks etc) ordering facility. We also have a Q&A section for staff and I am personally answering their queries and, where needed, getting further advice for them.

Our Care Managers and their Care Co-ordinators have reviewed every client situation and also discussed contingency plans with them and their families in case we get to the situation where a large number of our care staff are sick or need to self-isolate. We have contacted all our clients (and family members in some cases) to make them aware of all we are doing to keep them and our staff safe during these challenging times.

We will continue to keep up to date as events unfold. We are extremely proud of our wonderful team of care staff who, as usual, have the welfare and happiness of our clients in the forefront of their mind.

Gill Heppell

Managing Director, PerCurra Ltd

Why dehydration causes back pain

Wed, 22 Jan 2020 12:58:03 GMT

On average an adult needs 1.5-2 litres of hydration during the day. The discs in your spine need water.

The discs in your back act as shock absorbers to reduce the wear and damage to your spine. They are made of an outer shell and an inner, almost liquid centre, much like a jam doughnut. The inner centre takes the majority of the load when we stand up. Over the course of a day, the discs lose water and become dehydrated and this is why at the end of the day you are 7-15mm shorter that you are when you first stand up in the morning.

Night time recovery

Overnight the discs rehydrate (providing there is free water in the body). This enables them to work at their optimum and this in turn reduces the likelihood of back pain.

Some people reduce their fluid intake in the evening to reduce the risk of accidents in the night or to reduce the number of times they need to get up in the night. This may result in poor rehydration of the discs and the resulting consequences of back pain as the load put on the back cannot be carried as effectively.

Flex and rotate

During the day, simple flexing of the back in a side-to-side motion or a rotating motion will help to rehydrate, again providing there is free water in the body to replenish supplies.

Drinking enough

This is only one of many reasons why effective hydration is essential for the body to work at its best. On average an adult needs 1.5-2 litres of hydration (unless exercising or in hot conditions when more will be required) which can be in the form of water, diluted juices, fresh juices, carbonated drinks and caffeine free hot drinks. Caffeinated drinks can be counted for regular coffee and tea drinkers, but alcohol cannot be counted due to its dehydrating properties.

Are you carrying out the required servicing & testing of lifting equipment in your home?

Wed, 22 Jan 2020 12:31:28 GMT

When to test - what are the regulations?

Under the Lifting Operations and Lifting Equipment Regulations 1998, any lifting equipment, such as portable hoists, ceiling tracking hoists, gantry hoists and standing aids must be serviced and tested on a six-monthly basis. This also included checking the slings that are used.

Any required repairs must be carried out to ensure the equipment is safe to use. Equipment provided must also be “fit for purpose” taking into account the size of the Client and any other factors, such as their weight-bearing ability.

In addition to the statutory inspection and testing, the equipment must be inspected whenever it is used. These checks should look for damage to slings, including stitching that has come undone or fraying edges.

For comprehensive advice from the Health & Safety Executive click here:

http://www.hse.gov.uk/work-equipment-machinery/thorough-examinations-lifting-equipment.htm

Making a strong case for training

Tue, 07 Jan 2020 12:46:30 GMT

Many care professionals receive training in order to carry out their role but Personal Assistants (PA's) and unpaid carers can also take courses.

For carers employed by care homes or care agencies, certain training is mandatory, e.g. Administering Medication, Moving & Positioning, Safeguarding etc. However, staff employed directly by Clients as Personal Assistants (PAs) there is not such a requirement. Equally, carers working in an unpaid capacity, such as family members, friends and neighbours are also not required to complete mandatory training. Why is this?

In these two cases, the need to be trained and carry out the required care tasks is more important, in my opinion, as making a mistake or being absent from work due to an injury caused by using a wrong Moving and Positioning technique may leave the Client with little or no care provision.

Why do PA's and unpaid carers not undertake training?

• Unpaid carers do not generally know that training exists

• Clients are reluctant to pay for training of PAs

• Clients can’t afford for a carer to be absent on a training course

• Carers believe they are “doing it right” as they have been doing it that way for a long time

Did you know there is funding?

Funding is often available for training these groups of people. This can be from the Local Authority in some cases, as they recognise the benefits of keeping carers working, reducing the need for emergency care support. The funding sometimes covers travel expenses, backfill care provision and the cost of the course.

Why care staff must put hygiene before fashion

Fri, 06 Dec 2019 12:03:03 GMT

With the party season upon us it’s time to reflect on certain care practices

Whilst it is popular to wear false nails, apply coloured nail varnish, wear jewellery or ‘let your hair down’, these give rise to a number of safety and hygiene issues.

Nail varnish and extensions harbour bacteria and prevent good hand hygiene

False nails are normally longer than natural nails, making them a much greater scratch risk to Clients. Whilst assisting dressing or washing, ‘accidental’ scratching is a much higher risk than when nails are natural and short (up to level with the finger tip). False nails are also prone to falling off which can result in physical contamination of food. Painted natural nails are not exempt as with time the paint can flake off, again risking physical contamination of food.

In addition, long and painted nails can hide dirt which may contain harmful bacteria. Long and pointed nails are also more likely to puncture protective gloves making them useless in reducing the spread of infections. Use of the fingers for intricate work is also hampered when long natural or false nails are worn.

Jewellery can be a hazard

The wearing of jewellery can also lead to poor care practice. Rings (other than a plain wedding band) can be a scratch hazard and the crevices and hard to wash areas under them can harbour dirt and harmful bacteria. All rings should therefore be removed whilst delivering care and to reduce the risk of losing jewellery when removing it, they are best left safe at home.

Other jewellery, such as necklaces and earrings should also be small and not dangle down. If these are caught by wandering hands or accidentally on sling straps, the tendency to flinch or lash out at the pain may result in Client harm.

‘Best practise’ for hair

When care staff, literally, let their hair down it can be bad news for Clients. Loose flowing hair has the potential to spread microorganism and, at the very least, could be irritating for a Client when a carer is helping them dress or when carrying out personal care tasks.

And finally ...

There's a lot to consider but it's important that we create the safest environment possible for the people we care for.

PerCurra Southend awarded overall rating of Good in first inspection by CQC

Fri, 22 Nov 2019 12:24:43 GMT

In its first inspection by the Care Quality Commission, our branch in Southend-on-Sea has been rated Good overall. This means people are supported, treated with dignity and respect and involved as partners in their care.

The CQC report was published on 25th September following inspection on 2nd September. Users of the service, their relatives and PerCurra staff were contacted. The CQC Inspector also reviewed PerCurra’s policies and procedures.

PerCurra Southend’s business owner Jenny Lilley said: “We are very pleased to be awarded a Good rating by CQC. Delivering an excellent standard of service to our clients is extremely important to us. The Inspector’s Report gives examples of clients and staff praising our efforts and states that we have procedures in place to run a safe and effective service. We shall continue to offer excellent, flexible care services to adults in the Southend, Leigh and Westcliffe areas who need support to live safely and happily in their own homes.”

Inspections by the Care Quality Commission cover five key areas, asking the questions: Is the service safe, effective, caring, responsive and well-led? PerCurra Southend received the Good rating in all five.

Celebrating Excellence at the Great British Care Awards

Tue, 05 Nov 2019 16:22:39 GMT

What a great night! Care providers from across the East Midlands gathered at the Great British Care Awards regional gala dinner on November 1st.

PerCurra Nottingham were proud to finalists in two award categories: Gill Heppell - Care Employer Award and care assistant Laura Green - Home Care Worker. Their nominations had impressed the short-listing panel and they wowed the judged at their regional interview but they were pipped to the post for the final prize by worthy competition.

PerCurra founder and Managing Director Gill Heppell said: "It really was a fabulous evening. The Great British Care Awards highlight the amazing dedication of those working in the care sector. It is wonderful to see the spotlight shone on caring individuals who make such a difference to the lives of other people day in, day out."

The evening held at the East Midlands Conference Centre, Nottingham, was expertly hosted by Steve Walls with musical entertainment provided by the Shane Nolan Band

Finalists in the regional Great British Care Awards 2019

Fri, 13 Sep 2019 12:30:46 GMT

PerCurra is always proud to take part in the Great British Care Awards, which celebrates excellence across the care sector and we are thrilled to learn that our 2019 nominees are regional finalists.

The Home Care Worke r category recognises high quality support, dedication, skills development and awareness of colleagues. Our finalist is Care Assistant Laura Green who has a wonderful attitude and is making a huge difference to the life of the client she supports.

Our founder and Managing Director Gill Heppell has been nominated for the Care Employer Award and been named as a finalist. This award acknowledges and celebrates an employer’s commitment to care and their success in delivering an excellent service. To impress the judges, employers must demonstrate entrepreneurial flair and have a sustained track record of delivering high quality care.

We wish Laura and Gill all the best when they are interviewed by the Great British Care Award judges later this month. All finalists are invited to a gala dinner on 1st November where the results will be announced. Category winners go forward to the national finals.

Celebrating Professional Care Workers' Day

Wed, 04 Sep 2019 14:49:17 GMT

Shining the spotlight on PerCurra's amazing staff

Today is the day to celebrate all the amazing work carried out by professional care staff across the UK. Caring for other people who need support to due a physical or mental health condition requires dedication, empathy and skill. It can be challenging but care workers will be quick to tell you how satisfying it is to make a difference to someone's daily life.

PerCurra care staff support clients with varying levels of need and often undertake specialist training. This is on top of our induction training. Whether they are in a client's own home or taking them out and about, their role is to help them get the most out of each day. Clients tell us time and again that the visit from our care staff is the highlight of their day. That's always a pleasure to hear!

On the radio - Gill's Blog

Fri, 30 Aug 2019 14:49:56 GMT

Teaming up with Trevor Clower for the Nottingham Carers Roadshow

This week I was really pleased to be invited along to a Nottingham radio station to talk about PerCurra’s support and involvement with the Carers Roadshow. I joined Roadshow founder and well-known campaigner, Trevor Clower, on Kemet FM’s Mid Morning Show. Trevor is a frequent guest on Christine’s show where he regularly promotes the summer Roadshow that brings together advice and support for Nottinghamshire’s army of unpaid carers to local venues across the city and county.

Trevor is an unpaid carer himself and from personal experience he knows how isolating and over-whelming this role can be. He started the Roadshow in 2013 and as Trevor says: “PerCurra has been involved from Day One”. Since that first year Trevor says he has had over 18,000 visitors to the events. Each person has their own story and the opportunity to talk and be listened to, by people who understand their situation, is valuable in itself. They also gain access to services and support they were previously unaware of. Trevor says: “The Roadshow creates conversations. That’s its speciality. A lot of people come for one thing and find out so much more about support they didn’t even know existed. There are around We are trying to fill an ‘information vacuum’.”

During the radio interview I was given the chance to explain what PerCurra does and how we support the Roadshow. We have been a stallholder at most of the events over the years and this year we also provided sponsorship. With cuts in public funding Trevor has been forced to find new ways of finding the cash to keep this much needed Roadshow rolling. He has a Crowd Funding page to raise money for next year’s events https://www.gofundme.com/f/carers-roadshow-help-me-to-help-others

At the Roadshow, as a provider of ‘care at home’ services, we explain the range of support we offer, give people an idea of the costs and advise them as to how they can start the ball rolling. Depending on an individual’s circumstances, care may be funded or they may have to pay for it themselves. We also signpost people to other services that can help them.

People often feel daunted by the idea of paying for care services out of their own pocket but, as I explained on the radio show, just a couple of hours care support a week can have a huge impact on the quality of someone’s life. It can be the difference between them being stuck at home alone or being taken out by a carer to do something they can’t do by themselves anymore – like shopping or going to a concert.

Talking to Christine on the show was really interesting because, probably like many of her listeners, she hadn’t appreciated the scope of what we do as a care provider. Like matching our care staff’s interests to those of our clients. I gave the example of a staff member who can knit, visiting a client who used to crochet and how they taught each other their skills. Christine was also surprised and pleased to hear that we offer free places to unpaid trainers on our training courses. It’s just one of the ways we can give back to the community. I explained about our short-term care packages too – where we take the place of a Personal Assistant (PA) or carer that someone employs when they are off sick or on holiday and when we take over from someone’s unpaid carer for a week or two to give them a much needed rest.

As a presenter Christine is committed to informing and entertaining her listeners and promoting community initiatives. Being on the show was thoroughly enjoyable.

Spread the word & beat the scammers!

Thu, 22 Aug 2019 14:54:32 GMT

Join us to fight the fraudsters - become a SCAMchampion or join Friends Against Scams.

Friends Against Scams was created by the National Trading Standards Scams Team. The aim is to protect and prevent people from becoming victims of scams. It does this by educating and empowering people.

Our Training Manager, David Bailey, is a SCAMchampion. He delivers awareness courses to community groups, warning people about types of scams and how to spot them. We also share information via our facebook page and alert people to the latest scams doing the rounds.

What is a scam?

Scams come in many forms; uninvited contact is received by email, letter, and telephone or in person making false promises to con victims out of money. There are many of these sorts of scams but some of the most common are fake lotteries, deceptive prize draws or sweep stakes, clairvoyants, computer scams, and romance scams.

The criminals attempt to trick people with flashy, official looking documents or websites, or convincing telephone sales patter, with the aim of persuading them to send a processing or administration fee, pay postal or insurance costs, buy an overvalued product or make a premium rate phone call. Doorstep Scams are crimes carried out by bogus callers, rogue traders and unscrupulous sales people who call, often uninvited, at people's home under the guise of legitimate business or trade.

How you can help

It's easy to get involved. Already more than 27,000 people, from all walks of life, have signed up to help and spread the word. You can attend a short awareness session in person or you can complete the online training (it only takes about 20 mins).

Visit the Friends Against Scams website: https://www.friendsagainstscams.org.uk/

'Message in a Bottle' Emergency Info

Thu, 27 Jun 2019 13:11:46 GMT

Lions Club initiative supported by GP's & Pharmacies

What a great idea from the Lions Club! Special stickers, inside a person's house and on their fridge, to alert emergency services personnel that vital health information is stored in a plastic bottle in the fridge. This can save valuable time for people suffering from conditions such as diabetes, allergies, disabilities and life-threatening illnesses.

The Message in a Bottle kit includes a form, where personal and medical information is detailed. This is placed in the distinctive bottle which is stored in the fridge. Paramedics, police, fire-fighters and social services support this Lions life-saving initiative and know to look in the fridge when they see the Message in a Bottle stickers.

The bottles are provided free of charge by Lions clubs in their local communities thanks to generous donations from the public and businesses. Many health centres and chemists promote the scheme by displaying the kits for members of the public to take away.

Quantities of bottles can be ordered by Lions clubs and other organisations using the Message in a Bottle order form available on the club's website http://lionsclubs.co/MemberArea/message-in-a-bottle/

Free Moving & Positioning Course for Nottingham Carers

Thu, 27 Jun 2019 12:44:14 GMT

Are you a Carer for someone who lives in the city area of Nottingham?

PerCurra, in partnership with the Carers Trust, are offering a free Moving & Positioning training course on Wednesday, 18th September 2019 from 10.30am until 2pm. Places are limited so, if this course will help you, contact us now to book your place. Telephone 0115 969 6108 and ask for David Bailey or email dbailey@percurra.com

This course teaches the principles of physical movement and manual positioning of a person and how to safely move someone. You will also learn how injuries can be caused and how to prevent them.

The training course is for Nottingham City based carers and will be held at PerCurra's training venue at 117 Trent Boulevard, lady Bay, West Bridgford, Nottingham NG2 5BN. Public transport from the City Centre: bus number 11 from parliament Street or Angel Row.

Nottingham Carers Roadshow

Wed, 01 May 2019 18:08:39 GMT

Why PerCurra sponsor the Nottingham Carers Roadshow

The annual Carers Roadshow takes help and information right to the heart of the communities in the City and County of Nottinghamshire. PerCurra is proud to support these local events once again and this year is one of the main sponsors. We will also have a stall at many of the venues.

There are 21 events organised, starting on 14th May and running through until 30th August. For a full list of dates and venues click here.

The shows are free to attend for both visitors and stallholders. Each show runs from 10am until 2pm.

Any organisations interested in having a free stall at a Roadshow venue should contact Trevor Clower to find out if there is space available carersroadshows@outlook.com

Trevor founded the Carers Roadshow in 2013. As an unpaid carer himself he fully appreciates the isolation many carers feel. His aim is to provide support to the people who dedicate their lives to looking after a loved one.

Hidden Disability Help

Thu, 25 Apr 2019 18:15:32 GMT

Sunflower Lanyard Scheme for People With Hidden Disabilities

A special assistance scheme to help people with hidden disabilities is being made more widely available.

The Sunflower Lanyard scheme, first introduced by Gatwick Airport, has been adopted by many other airports and is being trialled in 37 Sainsbury's supermarkets. The scheme helps those with a number of disabilities, such as autism, dementia, visual or hearing impairment. The lanyards can be collected from the Special Assistance Desk at airports and Customer Service Desk in participating Sainsbury's stores. The lanyard alerts staff that the person may need a little more time with certain tasks or be dealt with in a calm manner.

New Branch Registration Complete

Thu, 18 Apr 2019 18:36:04 GMT

PerCurra Grantham & Newark branch registered with CQC

PerCurra home care’s newest branch, covering the Grantham and Newark areas, is now registered with the Care Quality Commission (CQC) to deliver a range of personal care services.

Branch owner Andrew White said: “I am delighted to have obtained CQC registration. I am really looking forward to developing a team of dedicated carers who will deliver an excellent standard of personal care to clients in Grantham and the surrounding villages.”

PerCurra was founded in Nottingham in 2008 and has won awards in the care sector as well as the business sector. Across its branches in the East Midlands, North London and Essex the company offers services to support people who need help live to independently in their own homes.

The Care Quality Commission is the independent regulator of health and social care in England. Its purpose to ensure health and social care services provide people with safe, effective, compassionate, high-quality care.

Celebrating at the Great British Care Awards

Tue, 12 Mar 2019 20:17:06 GMT

Our finalist has a night to remember

Our National Finalist Sarah Wilde celebrated in style at the Great British Care Awards. After winning the regional Home Care Frontline Leader catergory last year Sarah was invited to the spectacular gala dinner held at Birmingham's ICC on 8 March. The night was packed with entertainment which included fun and laughter from TV's Alison Hammond and singer Ray Quinn.

PerCurra Managing Director Gill Heppell said: " We are so proud of Sarah. Being selected as a National Finalist is a huge accolade and well deserved. From day 1 with PerCurra, when she joined us as a Care Assistant, Sarah has embraced the company ethos and developed her skills. She shows great empathy with clients and they have been delighted to see her recognised at a national level.

"The Great British Care Awards celebrate the wonderful individuals who work in the care sector and PerCurra is proud to be involved."

Photo caption: (from left) Gill Heppel, PerCurra MD, TV's Alison Hammond, Carole White, PerCurra Nottingham Registered Manager, Sarah Wilde, PerCurra Care Co-ordinator (National Finalist Home Care Frontline Leader)